All claims must be notified as soon as it is reasonably possible after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.
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Submit your claim via My Account.
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Our claims department will be in touch with you.
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We will then assess your claim.
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As long as your claim is valid we will authorise a claim payment.
Claim Procedures (failure to observe these may invalidate your claim) :
Following these procedures, and any instructions or advice given to you by your policy administrator will help your claim to run smoothly.
We take a robust approach to fraud prevention in order to keep premium rates down so that you do not have to pay for other people’s dishonesty. If any claim under this insurance is fraudulent or is intended to mislead, or if any misleading or fraudulent means are used by you or anyone acting on your behalf to obtain benefit under this insurance, your right to any benefit under this insurance will end, your policy will be cancelled and we will be entitled to recover any benefit paid and costs incurred as a result of any such fraudulent or misleading claim. We may also inform the police.
If at the time of a valid claim under this policy there is another insurance policy in force which covers you for the same loss, we may seek a recovery of some or all of our costs from the other insurer. You must give us any help or information we may need to assist us with our loss recoveries.